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Social media is a window to the rest of the world. Every day, billions of people log in to Instagram, Facebook, TikTok, and other social media platforms to consume news, be entertained, and connect with their friends, colleagues, and relatives. Their experiences on these... read more
9 minutes
May 21, 2024
In every line of business, anticipating customers' needs puts you in a position to serve them better. The goal of every customer experience and point of interaction should always be to exceed their expectations and encourage them to explore more items to purchase. The tricky... read more
10 minutes
May 6, 2024
To succeed in the competitive ecommerce field, sellers must always have their finger on the pulse of their customers’ opinions. As an ecommerce retailer, it works to your advantage when you can track how customers and potential buyers feel about your brand and store. This is why... read more
9 minutes
Apr 29, 2024
Personalized recommendations shape every internet user’s online experience. These users generate a wealth of data by browsing and sharing it with websites and online portals, like ecommerce platforms. Ecommerce companies can use this data to train their text-based recommendation... read more
9 minutes
Apr 25, 2024
If you spent any time on the internet in the last 12 months, you’re of how artificial intelligence (AI) has captured the world’s imagination. Churning out masterful artwork in seconds and carrying on authentic, human-like conversations is just the tip of the iceberg. AI is also... read more
9 minutes
Apr 10, 2024
Customer service has evolved into a defining and important aspect of modern brands, with almost all consumers reporting that it influences where they shop. 86% of customers consider communicating with a real person at a given business crucial. Without the confidence of a quality... read more
11 minutes
Mar 12, 2024
Some people fear automation and AI and others want to overuse it. Whatever your relationship is with AI, research shows that human-like AI can be highly beneficial in customer service. A study conducted by Solvvy shows that approximately 80% of users will use chatbots when the... read more
9 minutes
Mar 5, 2024
In May 2023, a Russian ransomware called Clop pulled off one of the biggest data breaches of the year. The ransomware exploited a zero-day vulnerability in MOVEit, an enterprise-level file transfer software, affecting 2,000 organizations. This included sensitive data from public... read more
8 minutes
Feb 12, 2024
According to statistics, approximately 80% of text data is unstructured, which means it's not organized in a predefined manner, isn't searchable, and is almost impossible to manage. This means it's essentially useless. Companies face a significant challenge in... read more
9 minutes
Feb 6, 2024
Most of us spend hours online every day without ever considering how content moderation shapes our experience. Everything you see while browsing the internet has had to pass through a content filter. The remarkable aspect of content moderation and filtering is that it is almost... read more
8 minutes
Feb 5, 2024
In customer service, data analysis involves gathering and evaluating data from several touchpoints, such as client feedback, website comments, call center interactions, and in-person interactions. One of the best ways to understand existing customers, inspire their loyalty, and... read more
8 minutes
Jan 29, 2024
So, you deployed a chatbot on your messaging app. It interacts with your customers and provides support. But when confronted with complex problems beyond its comprehension, the chatbot routes the queries to your customer service software applications, where a live agent can... read more
8 minutes
Jan 26, 2024
Research shows that 60% of customers change brands because of poor contact center experience. That’s why your contact center performance needs to be impeccable if you want to surpass customer expectations and inspire customer loyalty. Adopting new-age technology like natural... read more
8 minutes
Jan 22, 2024
In an increasingly interconnected world, language detection tools are rising to prominence and becoming an essential asset in the global marketplace. Companies are constantly expanding their reach and catering to a diverse customer base. In the process, they need efficient and... read more
8 minutes
Jan 16, 2024
Every human activity generates data. Despite the differences in complexity, a slip of paper containing a restaurant order and a detailed form containing the results of a medical test have one thing in common: they both contain valuable text data. For businesses, success lies in... read more
8 minutes
Jan 11, 2024
